What does this mean for customers?
It means we are rewriting the book on customer service. We want to make sure everyone who comes into contact with Wheatley Group, at any time and in any way, receives excellent service. This means anyone who lives in one of our homes can talk by telephone to one of our Customer Service Advisors 24 hours-a-day, 365 days a year. Or they can contact us online using a simple, one-step form on our websites. If they prefer to talk in person, tenants can pop along to our high-street ‘one-stop shop’ on Trongate, Glasgow or visit one of our local offices.
All of our highly-accredited services are delivered by frontline staff passionate about the job they do and supported by modern, progressive facilities at our customer-focused sites.
What does this mean for staff?
For the people who work here, our commitment to excellence means making sure we are one of the best employers out there. Everyone who works at Wheatley Group is encouraged to access professional training and development via The Academy, our bespoke in-house learning and development centre. More than this, we offer a range of flexible working arrangements where possible as well as an industry-leading benefits package to make sure we attract the right people to Wheatley Group – and look after them throughout their career with us.