Contact Centre Agent

Salary: £16,664 to £18,000.00 per year + bonus

Closing date: TBC

Contract: Permanent

Contact email: Nicole.drysdale@walkerlove.com

Location: Paisley

Organisation: Walker Love

Hours: Full time

Contact phone: 0141 406 1403

ABOUT US

Walker Love provide Debt Recovery, Citation and Diligence and Professional Investigation services to a range of businesses, financial services institutions, utility companies, professional services firms, public sector bodies and government agencies. We employ 150 staff from 8 office sites throughout Scotland and hold the Investors in People (IIP) Accreditation and are also ISO27001 & ISO9001 certified.

THE ROLE

  • Manage inbound and outbound calls to ensure the best outcome for our customers
  • Establish customer’s financial circumstances and negotiate sustainable affordable payment plans
  • Deliver a first class level of customer service
  • Remain professional and polite at all times

WHAT WE WILL OFFER YOU

  • An excellent working environment right in the heart of Paisley
  • Working within a dynamic fast paced team with the opportunity of progression
  • Excellent Bonus Scheme
  • Monthly “ad hoc” incentives
  • 40 hours a week
  • Shift Pattern between Monday – Friday
  • 30 days annual leave increasing to 35 days
  • Company Pension Scheme
  • Reward and Recognition Scheme
  • Discount scheme available through our travel partners
  • Subsidised Gym membership for Renfrewshire/Glasgow Council facilities

WHAT YOU WILL NEED TO HAVE

  • Experience working within a contact centre based role is desirable – full training and support will be provided
  • Excellent communication, negotiating and problem solving skills
  • Strong keyboard skills are essential for this role
  • Ability to work as part of a team and perform under pressure
  • To be successful in this role, you must pass reference, Identity and proof to work check, credit and criminal record check