Sheltered Housing service praised by Care Inspectorate
Care inspectors have given Scotland’s biggest social landlord a glowing report for its sheltered housing service.
GHA was praised by the Care Inspectorate for performing at a ‘very good level with areas of excellent practice’.
The Care Inspectorate, which regulates and inspects care services in Scotland, looked at key areas of the housing support service during the validation inspection.
Olga Clayton, Director of Housing and Care for GHA’s parent company Wheatley Group, said: “It’s important our older tenants are given the extra help and support they need in later life. We can provide a safe and secure service which helps tenants maintain their independence, keep up their tenancy and live happily in their local community.
“We’re delighted the Care Inspectorate report recognises the wide range of excellent services we provide to tenants across the city.”
GHA runs 21 sheltered housing complexes and two very sheltered housing complexes throughout Glasgow.
The inspectors added: ‘the service maintained very high levels of quality assurance practice and service user satisfaction’ and GHA ‘continued to be proactive in identifying areas of development whilst maintaining positive outcomes for people who used the service’.
Tenants were interviewed and completed questionnaires as part of the inspection. Tenants told the inspector staff ‘always go the extra mile’ and they were regularly asked their views of the service.
Inspectors praised the way the service communicates with tenants and the range of leisure and social activities on offer, including the ‘Sheltered Housing’s Got Talent’ competition, bake-offs and also knitting, art and cooking sessions.
Thursday, February 04, 2016