Healthy Homes Customer Experience Assistant

We have an exciting opportunity to join our Repairs Team as a Healthy Homes Customer Experience Assistant, where you’ll be at the heart of delivering outstanding service to our customers.

About the role:

Working as part of a highly motivated and supportive team, you’ll engage with customers across a range of channels including telephone, SMS and email. You’ll take ownership of enquiries, providing a professional, empathetic and consistent service, resolving issues at the first point of contact wherever possible.

This is more than a traditional customer service role. You’ll play a key part in supporting customers experiencing damp, mould and wider Healthy Homes issues, helping to ensure their cases progress effectively and in line with key timescales and legislation. You’ll monitor customer cases, provide clear updates, and identify and escalate any risks, delays or concerns to ensure our customers are kept safe and supported.

Day-to-day, you’ll help support our customer journey — all while ensuring accurate records are maintained and customers understand what will happen next.

You’ll also contribute to improving our services by capturing customer feedback and working collaboratively with colleagues and partners across our organisation to deliver a sector-leading Healthy Homes customer experience.

Who we are looking for:

We’re looking for people who are passionate about delivering excellent customer service and making a real difference to customers’ lives.

You’ll be someone who:

• Enjoys speaking to and supporting customers across multiple channels
• Can listen, understand and respond with empathy and professionalism
• Takes ownership of queries and works proactively to find solutions
• Is organised and able to manage a fast-paced, varied workload
• Is confident using digital systems and technology
• Builds positive relationships with colleagues and works well as part of a team
• Demonstrates a positive, inclusive and customer-first approach in every interaction

For a chat about the role, please contact Gillian Edwardson, Healthy Homes Customer Experience Manager on gillian.edwardson@wheatleyhomes-east.com or 07786340890.

Interview: Will be held on Wednesday, 4 November

Role requirement: Level 1 Disclosure check required

Closing date: Sunday, 1 November at 5pm

Find an application pack and detailed job profile on JobTrain.

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our Recruitment Team at recruitment@wheatley-group.com