Support for customers

We are there for our customers 24 hours a day, seven days a week, 365 days a year.

Our team of expert customer service advisors are on the other end of the phone 24/7 ready to help tenants, factored homeowners and people using our care services.

For customers on the go or who like doing business on smartphones or computers, our online services are free to use - and available anytime, anywhere. Customers can pay bills, report repairs and more using their online account.

With more services available online, it frees up frontline staff to spend time in local communities helping customers face-to-face.

Housing officers have a wide range of services at their fingertips for tenants needing help to keep a roof over their head, money concerns or struggling to get into work.

Our unique wraparound services are tailored for individual tenants to ensure they get the welfare benefit, budgeting, money or training opportunities which will prevent them falling into arrears or losing their home. Many of the projects to help people lead better lives are supported by Wheatley Foundation.