Privacy notice - Social media survey

Wheatley Group is committed to protecting the information that you provide and recognise the importance of being clear about how we intend to use it.

We want to know what you think of Wheatley’s news and social media, including what information you find useful and how you prefer to hear from us. Your answers will help us understand which channels you use and what you’d like to see more of.

Wheatley Group will be the 'data controllers' of the personal information which we process us in relation to this survey.

Our Data Protection Officer is Pauline Turnock who can be contacted on #wheatleydataprotectionofficer@wheatley-group.com.

This privacy notice explains how we may use the information you provide when you complete the survey.

What personal information we may collect

We will use the information which we hold about you as a Wheatley Group customer to send you the survey.  Participation in the survey is voluntary.

We will collect the information you choose to provide us in the survey response.

When you complete the survey, we will ask you to provide your name, address and contact details if you wish to enter into the prize draw. Entry into the prize draw is voluntary and you do not have to enter the draw in order to complete the survey.

How we intend to use your personal information

We process your personal information for our legitimate interests in understanding how customers use and view our news and social media, identifying the information they find useful and their preferred ways of hearing from us, and using this feedback to improve our communications.

If you choose to enter the prize draw, we use your personal information for our legitimate interest in administering the draw, selecting winners and contacting them to arrange their prizes.

We may transfer information about you to other Wheatley Group companies for purposes connected to the management of the company’s business.

How long will you keep my personal information?

The survey form which you complete will be deleted when the survey closes and the results have been collated and analysed.

The information you submit to enter the prize draw will be kept until the winners of the prize draw are chosen and notified.

Where will my personal information be kept?

Your personal information is stored on our IT systems which may be copied for testing, backup, archiving and disaster recovery purposes. Access to your information is limited to those who require it to provide services to you. All data is held within the European Union (EU).

If any of your personal information is transferred out with the European Union or the European Economic Area by any of our contractors, we will ensure that there are adequate safeguards in place to protect your personal information in accordance with the UK GDPR and applicable UK Data Protection Legislation.

Changes to our privacy statement

We will regularly review our privacy statement to ensure it reflects the personal information we may request from you and how we may process it. The date of subsequent revisions of this privacy notice will be recorded at the beginning of this notice.

Your rights as a data subject

You can exercise any of the following rights by writing to us at InformationRequests@wheatley-group.com

Your rights in relation to your personal information are:

  • you have a right to request access to the personal information that we hold about you by making a Subject Access Request
  • if you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information
  • you have a right to request that we restrict the processing of your personal information for specific purposes, and
  • if you wish us to delete your personal information, you may request that we do so.

Any requests received by Wheatley Group will be considered under applicable UK Data Protection Legislation. If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner's Office.

The accuracy of our information is important to us - please help us keep our records updated by informing us of any changes to your personal information.

Changes to this privacy notice

Our privacy notice is regularly kept up to date and this version was updated on 29 October 2026.