Digital Business Analyst

Make a real impact shaping digital transformation across Wheatley Group

Wheatley is Scotland’s leading housing and property‑management organisation, dedicated to making homes and lives better. Our Digital and Technology Solutions department plays a vital role in enabling that mission, delivering customer‑centred, data‑driven digital services that transform how people live, work and engage with us.

We are now looking for a talented and motivated Digital Business Analyst to join our high‑performing Project Delivery team. This is an exciting opportunity to work at the heart of a values‑led organisation supporting major transformation programmes across Wheatley.

If you’re passionate about solving complex problems, improving services, and shaping innovative digital solutions, we’d love to hear from you.

About the role

As a Digital Business Analyst, you will act as a key link between business stakeholders and Digital and Technology Solutions. You will work closely with senior leaders, operational teams, and technical specialists to ensure that requirements are well understood, clearly documented, and aligned to strategic objectives.

Your work will help shape digital services used by thousands of customers and colleagues across Scotland.

You’ll be responsible for:

• leading structured requirements‑gathering across business and technical teams;
• defining, analysing, and documenting business, functional and non‑functional requirements;
• mapping “as‑is” and “to‑be” processes, user journeys and service design artefacts;
• supporting business case development and option analysis;
• ensuring traceability from business need through to design, development and testing;
• producing high‑quality analysis outputs including user stories, acceptance criteria, use cases and process flow;
• supporting UAT activities and validating that solutions meet business expectations; and
• championing best‑practice business analysis standards and methodologies across the Group.

This is an influential role within an organisation committed to digital maturity, continuous improvement and sector‑leading service delivery.

About you

You’ll bring a combination of strong analytical capability, excellent communication skills and the ability to translate complexity into clarity. You should be comfortable engaging with senior stakeholders, working at pace, and contributing to a wide range of project and transformation initiatives.

You will bring:

• demonstrable experience supporting large-scale business transformation, organisational change, or digital modernisation programmes;
• proven ability to challenge existing processes, identify improvement opportunities and help design future-state operating models;
• experience facilitating workshops with diverse stakeholder groups to define and redesign complex end-to-end business processes;
• experience applying user-centred design principles and understanding customer and colleague needs when shaping solutions;
• ability to balance business objectives, customer experience and operational efficiency when defining requirements;
• experience working across multiple business functions and balancing competing stakeholder priorities within complex organisational environments;
• a proven track record of delivering business analysis in complex, fast‑paced environments;
• experience working with senior stakeholders, influencing decisions and presenting proposals;
• strong understanding of business analysis tools and techniques (e.g. requirements elicitation, use cases, user stories);
• experience producing process maps, mock‑ups, and service design artefacts;
• excellent organisational and time‑management skills;
• strong problem‑solving skills and the ability to identify digital opportunities; and
• the ability to communicate complex issues clearly to both technical and non‑technical audiences.

Just as importantly, you’ll be:

• a collaborative team player;

• flexible, adaptable and multi-skilled;

• a stickler for accuracy and meeting deadlines;

• creative, curious and solutions-focused; and

• a great communicator who builds positive relationships easily, a real ‘people person’ who is ready to go the extra mile to deliver outstanding services.

Desirable experience includes:

• working within multi‑vendor or large‑scale digital transformation programmes;
• knowledge of modern digital service‑design practices (e.g., Double Diamond);
• experience with MS Power Platform or data‑driven tools;
• understanding of the social housing or care sectors; and
• knowledge or experience of Housing and Asset Management applications.

Qualifications:

• Essential: A degree in a computing‑related discipline
• Desirable: Business Analysis certification (e.g., BCS BA)

Why join Wheatley?

You’ll be part of a supportive and ambitious team that takes pride in delivering transformational digital services that make a real difference. At Wheatley, we celebrate individuality and champion diversity, ensuring our workforce reflects the communities we serve.

You’ll play a key role in shaping the digital future of one of Scotland’s most impactful organisations.

How to apply

If you think you have what it takes to make this role a success, find an application pack and detailed job profile on JobTrain.

For an informal chat please call Lewis McGregor, Director of IT and Digital Services on 07906225353 or email Lewis.McGregor@wheatley-group.com

Closing date: Friday, 31 July at 5pm

Please note that candidates who have already applied for this role within the past 6 months, we kindly ask that you do not reapply.

Committed to inclusion

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please a member of our recruitment team at recruitment@wheatley-group.com

At Wheatley, we are always looking to improve diversity within our teams. We aim to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate individual differences and recognize the collective strength this brings to our organisation. It's important our teams represent the communities we serve, and we welcome applications from under-represented groups.