Endpoint Engineer

Wheatley Solutions

Job title: Endpoint Engineer

Salary:£32,458-£35,620per annum (SCP 23-26)

Contract: Permanent

Work pattern: 35 hours per week worked Monday to Friday

Location: Glasgow - This is an office and site-based role. Regular travel to Wheatley offices is required.

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley as Endpoint Engineer.

About the role

We are looking for enthusiastic and customer-focused Endpoint Engineers to join our IT Customer Services and Support team and play a key role in supporting colleagues across Wheatley. This is an exciting opportunity to be part of a dedicated on-site engineering capability that delivers high-quality technology support, device deployment and workplace technology services across our offices and operational locations.

You will help ensure colleagues have the devices, equipment and technology they need to work effectively, while supporting major technology improvement programmes that contribute to better services for our customers and communities. This role offers the opportunity to work in a fast-paced environment where your expertise and commitment to excellent customer service will directly support service delivery, digital transformation and continuous improvement across the organisation.

Who are we looking for?

We're looking for practical, proactive and customer-focused technology professionals who enjoy solving problems, building relationships and delivering excellent outcomes.

You'll have:

• experience supporting colleagues through the effective delivery of endpoint and workplace technology services;
• experience providing on-site technical support and resolving end-user technology issues;
• knowledge of Microsoft 365, Windows devices and endpoint technologies;
• experience using endpoint management platforms such as Microsoft Intune or similar solutions;
• experience supporting smartphones, tablets and mobile device technologies;
• strong troubleshooting and problem-solving skills;
• excellent communication skills and the ability to explain technical issues to non-technical audiences;
• strong organisational skills with the ability to manage a varied workload across multiple locations;
• experience supporting device deployments, replacements and technology rollout activities;
• a customer-focused approach and the ability to thrive in a fast-paced environment; and
• a commitment to continuous learning and professional development.

You'll also be collaborative, adaptable and driven to deliver excellent outcomes, while building strong relationships and supporting continuous improvement across the organisation.

As travel is an essential part of this role, you must hold a full UK driving licence and be willing to travel regularly to Wheatley offices and operational locations throughout Scotland.

Why join us?

Over the coming years, Wheatley will continue to invest in modern workplace technology, cyber security and endpoint services. This role offers the opportunity to contribute to significant technology improvement programmes while helping colleagues deliver services that make a real difference to people's lives.

You'll be part of a collaborative team that values innovation, continuous improvement and excellent customer service, with opportunities to develop your skills and contribute to the future direction of workplace technology across the Group.

The benefits we offer

We offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: Monday 31st of August at 5pm

To apply, please see below.

For a chat about the role, please contact Chris McBain, Group IT Operations Manager on 07789031521 or email Chris.McBain@wheatley-group.com

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Recruitment@wheatley-group.com