More than 2000 people sign up to be a ‘Customer Voice’ at Wheatley Group

Over 2000 customers from across Wheatley Group communities have signed up to use their voice and help improve services with their social landlord.

People sitting in an office talking

Wheatley customers across the central belt and in Dumfries and Galloway have registered to become part of one of Scotland’s biggest housing engagement programmes.

Customers of Wheatley Homes Glasgow, Wheatley Homes East, Wheatley Homes South, Loretto Housing Association and Lowther, work closely with staff to have their say in housing services and help transform their community.

The award-winning ‘Customer Voice’ programme encourages residents to get involved in panel discussions and events on topics such as rent, home safety, repairs, anti-social behaviour and the local environment.

In 2023 the programme earned the ‘Excellence in Customer Service’ accolade at the Chartered Institute of Housing Scotland Housing Awards.

Wheatley Homes Glasgow tenant Sam Kearney is part of the Customer Voice programme. Sam, 56, said: “It’s a great way for us to give feedback and have a real say in our community as Wheatley customers.

“I like that there are different ways you can get involved, so that if you can’t make an in-person event, you can still provide feedback online.

“The engagement sessions I’ve been to have been useful for people from all different backgrounds to share their insight and get different perspectives on what services should be available – or where improvements might be needed.”

Customer engagement sessions are held in-person and online at different times of the day to make it more open to parents with young families and people who work.

Since it was launched in 2021, more than 2000 customers have joined the Customer Voice programme, with 1200 events already held.

Hazel Young, Wheatley Group Director of Housing and Property Management, said: “Our Customer Voice programme was set up to transform how we engaged with customers and make it easier than ever before for people in our communities to have their say.

“We’re delighted that more than 2000 customers involved and playing a vital role in helping us shape services and deliver more for our communities.

“It’s more than just giving us their feedback, our Customer Voices play a key part in redesigning our services and helping shape our policies.”

Customers who are keen to involved in the Customer Voices programme at Wheatley Group should contact their housing officer or visit

Thursday, January 25, 2024