Contracts and Complex Repairs Officer

Wheatley Homes South is looking for an experienced professional to join our dynamic Repairs Team.

In this role, you will be responsible for the project and contract management of repairs services to client organisations and the management of formal contracts with external partners. The role will involve the management of structural related works, mini projects, large planned and cyclical works, and void management.

You will be responsible for delivering a high quality, customer-focused service within your areas of responsibility, taking ownership of all repairs carried out by both in-house trades and sub-contractors. You will carry out pre and post inspections as required to audit workmanship and the quality of repair, manage health & safety, asbestos, legislative compliance, and complaint investigations and draft responses as required.

You must be willing to participate in our on-call rota.

You will demonstrate a positive and proactive approach to problem solving and have a track record of success in delivering the highest standards of customer service.

You will collaborate closely with colleagues across our repairs, asset, and housing teams, providing expert technical advice and ensuring compliance with all relevant legislation, standards, and internal policies.

Key responsibilities:

• contract management of repairs services delivered to client organisations and management of contracts with external partners;
• project management of mini projects including planned, cyclical and void works;
• formal administration of contracts including reviewing outputs, KPIs and key deliverables;
• ensuring that contracts deliver value for money to Wheatley Homes South and making recommendations to improve the efficiency and effectiveness of contracts;
• to inspect complex works, diagnose using root cause analysis and order remedial work as required; and
• undertaking void inspections for client and Wheatley Homes South properties.

Experience and qualifications:

• experience of performance and contract management services to deliver agreed targets and outcomes;
• managing works within budget to agreed time, cost and quality standards;
• management of contractors in relation to compliance and health and safety;
• provision of technical solutions and advice;
• managing mini projects and complex works including major void repairs, cyclical programmes and investment works;
• excellent IT skills;
• operating in a customer-focused environment;
• recognised trade qualification or project management qualification; and
• full driving licence.

The benefits we offer

As part of Wheatley Group, we offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

The role will involve travel requirements to customers’ homes, and Wheatley Homes South and client properties throughout Dumfries and Galloway therefore a driving licence is required.

This post is subject to a basic Disclosure check.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment team at recruitment@wheatley-group.com

Closing date: Friday 1 August 2025 at 5pm

To apply and for a detailed job profile please visit Job Train

For a chat about the role, please contact Peter McHugh at 07867 292359.