Customer Service Agent(s)

(Variety of hours available Monday to Sunday, between the hours of 08.00am and 10.00pm)

Are you passionate about delivering exceptional customer service? Do you have excellent IT skills and the ability to adapt to change and thrive in a digital environment? If so, Wheatley is looking for you to join our team.

Wheatley Group is Scotland’s leading housing, care and property-management group, and is currently looking for enthusiastic Customer Service Agents to join the business. We want candidates who excel in customer service, who are always striving to go above and beyond for customers and have excellent transferable skills that will help our Customer First Centre achieve the highest levels of standards and performance.

This is an opportunity to join a highly motivated and experienced team providing first class customer service within an omni channel environment. The primary role of the post is to provide a professional, consistent and outstanding level of customer service in a fast-paced environment.

The role will be based from our Customer First Centre, you will be required to respond to customer queries over the telephone, ensuring that the query is fully resolved at the first point of contact or by referral to a specialist team. 

The role focuses on providing advice and guidance on new and existing repairs and supporting our customers to access the wealth of wrap around services available to help improve their lives and well-being and much more.

You must have experience in dealing with customers, be able to understand their needs, have excellent communication skills, be computer literate with strong digital knowledge.

Committed to inclusion 

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment team at recruitment@wheatley-group.com

For a detailed role profile and to apply, visit Job Train.

For a chat about the role, please contact Pamela McCarthy or Louise Wilson, CFC Operations Managers at pamela.mccarthy@wheatley-group.com or louise.wilson@wheatley-group.com.

Closing Date: Monday 21 July at 5pm