IT Service Desk Engineer

Salary: £SCP 23-26 (31,270- 34,346) per annum

Closing date: 14 May 2025 at 5pm

Contract: Fixed Term

Contact email: emma.macdonald@wheatley-group.com

Location: Home based agile worker – This role will be primarily based from home with some travel to Wheatley Offices when required

Organisation: Wheatley Group

Hours: Full time

Contact phone: 07867291367

Wheatley Solutions

Job title: IT Service Desk Engineer

Salary:  SCP 23-26 (£31,270- £34,346) per annum

Contract: Fixed term for 12 months

Work pattern: 35 hours per week (shift work between 8am and 5pm)

Location: Home Based Agile Worker – This role will be primarily based from home with some travel to Wheatley Offices when required

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Solutions as an IT Service Desk Engineer

About the role

The role will focus on helping to redefine our digital services across Wheatley Group.

Working closely with colleagues in our Digital and Technology Solutions team you will be responsible for:

providing first line support to 2,700 Wheatley Group staff across a range of applications and services;

working on end user devices, diagnose, document and resolve issues;

ensuring incidents are managed and escalated within agreed SLA timescales;

producing support and knowledge base documentation;

developing customer knowledge and information to encourage self-service support; and

compliance with Group policies and procedures.

Who are we looking for?

The ideal candidate will have…

excellent customer service skills;

the ability to understand and translate customer issues into technical support tickets;

a positive, can-do attitude;

a logical approach to trouble shooting and problem solving;

the ability to work effectively both individually and as part of a team;

the ability to prioritise and work to deadlines in a fast-paced environment;

experience working to an ITIL framework;

technical experience in the following areas; Azure, Microsoft 365, CISCO, Virtual Desktop Infrastructure (Azure Virtual Desktop), Active Directory, Group Policy, SCCM, Microsoft Intune, Windows 10 & 11, SolarWinds, LAN, WAN, VPN & Wireless; and

ITIL v3 Foundation accreditation or working knowledge.

The benefits we offer

We offer a sector-leading benefits package.

The successful candidate will receive:

a rewarding career with a competitive salary;

access to a contributory pension scheme;

excellent leave entitlements;

enhanced maternity, paternity, adoption and shared parental leave;

contributions towards dental, optical, driving lessons and more;

access to staff inclusion networks promoting an inclusive workplace; and

24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date:  14 May 2025 at 5pm

To apply, please visit Job Train

For a chat about the role, please contact IT Service Desk Team Lead Emma MacDonald on emma.macdonald@wheatley-group.com

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Rachel Young on 07867291367 or rachel.young@wheatley-group.com.