I can't thank the concierges enough, I felt really cared for
GHA tenant Natalie Monroe, 27, from Cathkinview Place, Mount Florida, on why the concierges in her block make all the difference.
I think it’s important to recognise the support tenants get from the concierges in high-rise blocks.
Last year I had a bad accident which put me in hospital and left me in a wheelchair for eight weeks.
When I came home from hospital I was pretty much left to my own devices.
I was completely new to the area, I’m estranged from my family and I really struggled until I asked the concierge team for help.
They were always happy to help me in any way possible.
They would get me groceries from the local Tesco when I was housebound or wheelchair bound.
They even went to the pharmacy to get my prescription so I wouldn’t be without my painkillers.
I can’t thank Steph Ferla, Eddie Baird, Shug Fox, Thomas Gillespie and Robert Hamilton enough.
Without their help after my accident I would have had no one. I would have been stuck.
I felt really cared for, really looked after.
They made such of a difference to me at such a horrendous time my life.
I can’t emphasise enough how much these guys have helped me.
I feel so grateful.
They always offered to help and always said yes whenever I asked for anything.
Small things make such a big difference
They’re always there for tenants.
They do a brilliant job.
It was really touching how these guys went out of their way for me so often.
I’m getting better. I’m now in my first year at university.
l still use crutches and occasionally need help from the staff.
It’s not easy using my wheelchair in the block and I thought about moving.
But I prefer to be somewhere where I know I’m safe – the building is spotless and the staff are brilliant.
Natalie is pictured with Steph Ferla, Eddie Baird and Shug Fox at Cathkinview Place.
Friday, January 25, 2019