I can't thank the concierges enough, I felt really cared for

GHA tenant Natalie Monroe, 27, from Cathkinview Place, Mount Florida, on why the concierges in her block make all the difference.

Natalie Monroe with copncierges from Cathkinview Place

I think it’s important to recognise the support tenants get from the concierges in high-rise blocks.

Last year I had a bad accident which put me in hospital and left me in a wheelchair for eight weeks.

When I came home from hospital I was pretty much left to my own devices.

I was completely new to the area, I’m estranged from my family and I really struggled until I asked the concierge team for help.

They were always happy to help me in any way possible.

They would get me groceries from the local Tesco when I was housebound or wheelchair bound.

They even went to the pharmacy to get my prescription so I wouldn’t be without my painkillers.

I can’t thank Steph Ferla, Eddie Baird, Shug Fox, Thomas Gillespie and Robert Hamilton enough.

Without their help after my accident I would have had no one. I would have been stuck.

I felt really cared for, really looked after.

They made such of a difference to me at such a horrendous time my life.

I can’t emphasise enough how much these guys have helped me.

I feel so grateful.

They always offered to help and always said yes whenever I asked for anything.

Small things make such a big difference

They’re always there for tenants.

They do a brilliant job.

It was really touching how these guys went out of their way for me so often.

I’m getting better. I’m now in my first year at university.

l still use crutches and occasionally need help from the staff.

It’s not easy using my wheelchair in the block and I thought about moving.

But I prefer to be somewhere where I know I’m safe – the building is spotless and the staff are brilliant.

Natalie is pictured with Steph Ferla, Eddie Baird and Shug Fox at Cathkinview Place.

Friday, January 25, 2019