I can't thank the concierges enough, I felt really cared for

I think it’s important to recognise the support tenants get from the concierges in high-rise blocks.

Last year I had a bad accident which put me in hospital and left me in a wheelchair for eight weeks.

When I came home from hospital I was pretty much left to my own devices.

I was completely new to the area, I’m estranged from my family and I really struggled until I asked the concierge team for help.

They were always happy to help me in any way possible.

They would get me groceries from the local Tesco when I was housebound or wheelchair bound.

They even went to the pharmacy to get my prescription so I wouldn’t be without my painkillers.

I can’t thank Steph Ferla, Eddie Baird, Shug Fox, Thomas Gillespie and Robert Hamilton enough.

Without their help after my accident I would have had no one. I would have been stuck.

I felt really cared for, really looked after.

They made such of a difference to me at such a horrendous time my life.

I can’t emphasise enough how much these guys have helped me.

I feel so grateful.

They always offered to help and always said yes whenever I asked for anything.

Small things make such a big difference

They’re always there for tenants.

They do a brilliant job.

It was really touching how these guys went out of their way for me so often.

I’m getting better. I’m now in my first year at university.

l still use crutches and occasionally need help from the staff.

It’s not easy using my wheelchair in the block and I thought about moving.

But I prefer to be somewhere where I know I’m safe – the building is spotless and the staff are brilliant.

Natalie is pictured with Steph Ferla, Eddie Baird and Shug Fox at Cathkinview Place.